OUR SERVICES
Managed IT
We take over your day-to-day IT, from user support to device maintenance, as a monthly service.
You shouldn't have to wonder who to call when a laptop won't start, the printer stops working or someone new joins. We handle all of these requests and solve most of them remotely.
We keep your devices and accounts in an inventory and track updates and licence renewals. We monitor your systems 24/7 and step in before you notice a problem. Every month we share a report of the work done.
Frequently Asked Questions
What size of company do you work with?
Mostly companies with 5 to 100 employees that have no IT team of their own, or a single IT person.
How quickly do you respond to a support request?
We respond to requests within 30 minutes on weekdays between 09:00 and 18:00 (Istanbul time). Most issues are solved the same day over a remote connection. We monitor systems 24/7, and if a critical alert comes in outside working hours, we act on it without waiting for the morning.
How do employees open a support request?
Your staff reach a single point of contact by email or phone. Every request is logged, and the monthly report shows when it was opened and how it was solved.
How is the price set?
Three things set the monthly fee: the number of users, the number of managed devices and the package you choose (Essential, Standard or Complete). After the free assessment we send a written quote. If any work outside the quote would cost extra, we ask you first.
How long is the contract?
We currently work on a monthly contract and don't ask for a long-term commitment. If you want to stop, one month's notice is enough.
How long does it take to get started?
After the free assessment, onboarding usually takes 1–2 weeks. In that time we inventory devices and accounts, take over admin access and set up monitoring. Your team keeps working as usual.
What happens to our access if we leave?
Admin accounts, licenses and your domain stay registered in your name. When you leave, we hand the current inventory and access list to you or your new provider.